Thank you for shopping with Entrequant Clams LLC! We aim to ensure your satisfaction with every purchase. If for any reason you’re not fully satisfied, please review our return policy below for guidance on how we can assist you.

Eligibility for Returns

  • Items are eligible for return within 30 days of the original purchase date.
  • To be eligible, products must be unused, in their original packaging, and in the same condition as received.
  • Proof of purchase (e.g., order confirmation or receipt) is required to complete your return.

Non-Returnable Items

Certain items cannot be returned, including:

  • Products that have been opened, used, or tampered with.
  • Perishable items or items that may expire.
  • Gift cards or promotional items received with purchase.

Return Process

  1. Contact Us: Email us at info@entrequantclams.com to initiate your return, providing your order number and reason for return.
  2. Prepare Your Package: Pack the item securely in its original packaging. Include all original items and documentation.
  3. Ship the Return: After receiving confirmation from our team, send the item to the provided address. Please note that customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.

Refunds

  • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
  • Approved refunds will be processed to the original payment method within 7-10 business days.
  • Shipping fees are non-refundable, except in cases where the return is due to our error or a product defect.

Exchanges

If you would like to exchange an item, please contact us to discuss availability. Exchanges are only processed for the same product type.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately with photos and a description of the issue. We will work with you to provide a replacement or full refund, as appropriate.

Contact Us

For any questions or assistance regarding your return, please contact us at:

Email: info@entrequantclams.com
Phone: +1(320) 262-1292

Thank you for choosing Entrequant Clams LLC! We appreciate your trust in us and are here to ensure a positive experience with our products.