At Entrequant Clams LLC, we are committed to your satisfaction. If you’re not fully happy with your purchase, our refund policy provides guidance on how to request a refund.
Eligibility for Refunds
- Refund requests must be made within 30 days of the original purchase date.
- To qualify for a refund, products must be unused, in their original packaging, and returned in the condition they were received.
- Proof of purchase (e.g., order confirmation or receipt) is required to process a refund.
Non-Refundable Items
Certain items are non-refundable, including:
- Products that have been opened, used, or altered in any way.
- Perishable items or those nearing expiration.
- Gift cards or promotional items received with purchase.
Refund Process
- Request a Refund: Contact us at info@entrequantclams.com with your order details and reason for the refund request.
- Return the Item: After approval, ship the item back to the address provided by our customer service team. Please note that return shipping fees are generally the customer’s responsibility unless the item is defective or the refund is due to an error on our part.
Processing Refunds
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be credited back to your original payment method within 7-10 business days.
- Please note that any original shipping fees are non-refundable, except in cases where the return is due to a defective product or an error on our end.
Damaged or Defective Items
If your item arrives damaged or defective, contact us immediately with photos and a description of the issue. We will work to provide a replacement or full refund.
Contact Us
For any questions or support regarding your refund, reach out to us at:
Email: info@entrequantclams.com
Phone: +1(320) 262-1292
Thank you for choosing Entrequant Clams LLC. We’re here to ensure a positive experience with our products, and we appreciate the opportunity to serve you.